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Shipping Info

We prioritize getting your plants/seeds to you safely

Canadian Customers 🇨🇦

Standard Lettermail: To keep costs low and minimize customs delays, we primarily ship via Canada Post letter mail. This method is reliable but does not include tracking.

While rare, letter mail can experience delays or loss, which is unfortunately beyond our control.

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Tracked & Insured Upgrade: For guaranteed delivery and peace of mind, we strongly recommend upgrading to our tracked and insured shipping option at checkout. This flat-rate option ($19.95) covers as many items as you'd like in your order.

USA/International ðŸ‡ºðŸ‡¸ 

As of now, we only ship seeds and decor items internationally. 

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We ship internationally using small packet international air. Please be aware that international shipping carries inherent risks. By placing an international order, you acknowledge and accept the possibility of delays, loss, or additional customs fees, which are beyond our control. We are unable to replace lost international shipments.

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Packaging: Your seeds are shipped in a plain, legal-sized white envelope, resembling a standard letter. Inside, you'll find a greeting letter. This discreet packaging method has proven to be the most reliable and economical way to deliver your seeds safely.

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Why No Tracking on Standard Lettermail? Using standard lettermail allows us to avoid registering the mail and declaring its contents. This significantly reduces the risk of customs inspections and potential seizures.

It also allows us to offer the lowest possible shipping fees.

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We believe this method provides the best balance of security and affordability.

If you have any questions regarding shipping please feel free to reach out

Return Info

Returns: We have yet to encounter a return on our items, but if you wish to inquire please reach out via email: therootsiaco@gmail.com 

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Damage And Issues: We strive to deliver high-quality seeds in excellent condition. However, if you experience any of the following issues, please contact us within 5] days of receiving your order:

  • Damaged Seeds/Packaging: If your seeds or packaging arrive damaged, please provide photos for assessment.

  • Incorrect Seed Varieties: If you receive seeds that do not match your order, please notify us.

  • Germination Issues: If you experience significant germination problems, please provide details about your growing conditions.

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We will assess each issue on a case-by-case basis and offer appropriate solutions, which may include:

  • Replacement of seeds.

  • Partial or full refunds.

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Cancelations: 

We understand that circumstances may change, and you may need to cancel your order. Please review the following policy:

  • Cancellations Before Shipping:

    • Orders can be canceled for a full refund if requested within 12 hours of payment

  • Cancellations After Shipping:

    • Once an order has been shipped, it cannot be canceled.

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​We aim to process and ship orders quickly. Therefore, prompt cancellation requests are essential.

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